Frequently Asked Questions
We believe in transparency, quality, and making your experience seamless from start to finish. If you have any questions, we're here to help.
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 2–5 business days. U.S. delivery typically takes 3–7 business days after shipment.
Q: Will I receive tracking information?
A: Yes. You'll receive a confirmation email with tracking details once your order ships.
Q: Do you ship internationally?
A: Yes. Delivery times vary by destination. Customs fees may apply.
📏 Sizing & Fit
Q: How does sizing run?
A: Our apparel features a relaxed, unisex fit designed for everyday comfort. For a more fitted look, consider sizing down.
Q: What sizes do you offer?
A: Sizes range from Small to 4XL depending on the product.
🔁 Returns & Exchanges
Q: What if my item doesn't fit?
A: We accept returns within 14 days of delivery for unworn items in original condition.
Q: What if I receive a damaged item?
A: Contact us within 48 hours and we'll make it right.
💳 Orders & Payments
Q: What payment methods do you accept?
A: Major credit cards and Shop Pay.
Q: Can I change my order after placing it?
A: Orders are processed quickly, so changes aren't guaranteed. Contact us immediately.
📩 Contact
Q: How can I contact RISYN?
A: Email us at support@risynglobal.com. We respond within 24–48 hours.